Daily Mentoring Pty Ltd (ABN 95 672 320 437) (Daily Mentor, we, us, our)

Last updated: 23 August 2026

Daily Mentor provides business education and mentoring services to ecommerce operators through an online community, live and recorded mentoring sessions, events and related content (Services). This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access, correct or complain about our handling of it.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where you are located outside Australia, additional rights may apply to you and are set out in Sections 11 and 12.

1. What personal information we collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

Depending on how you interact with us, we may collect:

• Identity data: name, date of birth or age, gender, photograph or profile image.

• Contact data: email address, telephone number, postal or business address, social media handles.

• Business data: the name, structure, revenue, products, suppliers, advertising accounts, financial performance and plans of the business you operate or represent, where you share this with us in the course of receiving the Services.

• Financial and transaction data: payment card or bank details (held by our payment processor, not by us), subscription and billing history, refunds and disputes.

• Account and profile data: username and password for any Daily Mentor platform, community profile, content you post, send, receive or share through our platforms, support requests.

• Session and communication data: audio, video, chat messages, screen shares, transcripts, notes and summaries arising from mentoring sessions, calls, workshops, webinars, office hours and similar interactions. See Section 4.

• Technical and usage data: IP address, device and browser information, login data, pages viewed, time on site, referral source, search queries, interactions with our emails and advertising.

• Marketing and preference data: your marketing preferences and responses to our communications.

• Application data: information you provide when applying to join Daily Mentor or a partner program, including details about your business and goals.

• Employment data: where you apply for a role with us or become a mentor, contractor or worker, your professional history, references, qualifications and related information.

• Interaction data: information you provide in surveys, contests, promotions, testimonials, case studies or events.

Sensitive information. We do not actively request sensitive information (such as information about health, racial or ethnic origin, political or religious beliefs, sexual orientation, criminal record or biometric data). Mentoring conversations are open-ended and participants sometimes volunteer sensitive information. Where this occurs it will be captured in session recordings and transcripts. We will only use sensitive information for the purpose for which it was disclosed, with your consent, or as otherwise required or authorised by law.

2. How we collect personal information

We collect personal information:

• directly from you, in person, by phone, by email, through forms on our website, through our community and learning platforms, and during mentoring sessions, calls and events;

• automatically, through cookies, pixels, analytics tools and server logs when you use our website, platforms or emails (see Section 10);

• through recording and transcription of sessions and calls, as described in Section 4;

• from third parties, including our payment processor, community and learning platform providers, advertising and analytics providers, referral partners, and people who apply on your behalf or who bring you to a session;

• from publicly available sources, including social media, company websites and registers such as the Australian Securities and Investments Commission (ASIC).

If you provide us with personal information about another person (for example, a business partner, employee or co-founder you bring to a session), you must have that person's consent to do so and must make them aware of this Privacy Policy.

3. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information to:

• assess applications and onboard members, mentors and partners;

• provide the Services, including running mentoring sessions, producing notes and follow-up actions, and giving you access to our community and content;

• create and maintain your account and verify your identity;

• process payments, manage subscriptions, and send invoices and receipts;

• communicate with you about the Services, your account, and your enquiries and support requests;

• improve the Services, including reviewing session recordings and transcripts for quality, training of mentors, and development of new content;

• produce aggregated or de-identified insights about member outcomes and common challenges;

• market to you, including by email, SMS, retargeting and social media advertising, where permitted by law and subject to your right to opt out;

• run promotions, competitions, testimonials and case studies (with your consent where your identity will be disclosed);

• consider your application for employment or engagement;

• maintain internal records, and meet our accounting, tax and audit obligations;

• establish, exercise or defend legal claims, and comply with legal obligations, court orders, subpoenas and lawful requests from regulators or law enforcement.

We will not use personal information for a purpose unrelated to the above unless you consent, you would reasonably expect it, or the use is required or authorised by law.

4. Recording, transcription and AI-assisted note-taking

This Section applies to any mentoring session, phone call, video call, workshop, office hours, webinar, event or other interaction with Daily Mentor that is recorded. It covers both mentoring sessions with members and phone and video calls with prospective members, applicants, partners and other contacts, including sales, onboarding and follow-up calls.

4.1 What we record and the tools we use

We may record audio, video, chat and screen-share content from sessions and calls, using:

• Video sessions: Zoom, Google Meet or Microsoft Teams, together with a third-party AI meeting assistant, Fellow (Fellow.ai, operated by Fellow Insights Inc.), which joins or captures the session, produces a transcript, and generates written notes, summaries and action items.

• Community calls: live calls and events run through our Skool community are recorded and made available to members inside the community.

• Content recordings: interviews, podcasts and other content featuring mentors, members or guests may be recorded using Riverside (Riverside.fm). These recordings are made for the purpose of publication and are governed by the release or agreement you sign for that recording.

• Phone calls: our customer relationship management and calling platform, Close (Close.com, operated by Close.io Inc., which routes calls through Twilio). Calls made or received through Close may be recorded, and where Close's Call Assistant is enabled, automatically transcribed and summarised. Recordings, transcripts and summaries are stored against your contact record in Close.

4.2 Why we record

We record sessions and calls to:

• provide you with notes, summaries and action items after a session;

• make session recordings available to members through our platform for later reference;

• keep an accurate record of what was discussed, advice given, commitments made and decisions taken, including during sales and onboarding calls;

• review calls and sessions for quality, training and coaching of our team and mentors, and improvement of the Services;

• where the Member Agreement permits and the recording does not contain Confidential Information, use session recordings in our marketing and promotional material, including by using AI tools to identify, clip, caption and repurpose segments of recordings. Phone calls recorded through Close are not used for marketing.

4.3 How you are told

Video sessions: before a recorded session we will notify invitees by email that the session will be recorded and transcribed. During the session the meeting assistant will be visible as a participant and/or an in-meeting notice will be displayed, and the host will confirm at the start that it is being recorded.

Phone calls: the Daily Mentor team member will tell you at the start of the call that it is being recorded, before discussing anything substantive.

Community calls: the Skool event listing and the host at the start of the call will state that the call is recorded and will be shared with the community.

4.4 Your choices

You may decline to be recorded. For video sessions, reply to the pre-meeting notice before the session or tell the host at the start before you speak. For phone calls, tell the team member at the start of the call. If you decline, we will stop or not start the recording, or arrange an unrecorded alternative. Declining to be recorded may limit our ability to provide post-session notes but will not otherwise affect your access to the Services or your application.

You may also ask that a specific portion of a recording or transcript be removed. We will comply with reasonable requests, subject to our legal obligations.

4.5 Who can access recordings

Recordings, transcripts and notes are accessible to:

• for video sessions, the attendees of the session;

• the Daily Mentor mentors, staff and contractors who need them to deliver or improve the Services, including sales and onboarding staff who have access to call recordings in Close;

• our recording, transcription and note-taking providers (Fellow and Close), and our platform and storage providers, as processors on our behalf;

• any other person with your consent, or where required or authorised by law.

Recordings of group sessions are available to the other participants in that session. Do not disclose information in a group session that you would not want other participants to have.

4.6 AI processing

Transcripts and summaries are generated by automated speech-recognition and language models operated by our providers (Fellow for video sessions; Close, using its speech-to-text partner AssemblyAI, for phone calls). These outputs may contain errors and are not a verbatim or authoritative record. We do not use AI outputs to make decisions with legal or similarly significant effects on you without human review.

Fellow has confirmed publicly that it does not use customer meeting data to train its AI models. Close has confirmed that audio sent to its speech-to-text partner is deleted once processing is complete. We have not agreed to any use of your recordings or transcripts for model training by any provider.

4.7 Retention of recordings

Mentoring sessions and community calls: source audio and video, transcripts, and AI-generated notes and summaries are retained for as long as they form part of the library of content available to members, and in any case for the duration of your membership and a period afterwards to deal with any dispute or legal obligation. You may ask us at any time to delete a recording in which you appear, or to remove a portion of it, and we will do so unless we are required by law to keep it or the recording forms part of a session attended by other members who continue to have access to it (in which case we will remove or redact your contribution where practicable).

Phone calls: audio recordings of calls made through Close are deleted 90 days after the call. Transcripts, AI summaries and written call notes are retained on your contact record for as long as we hold your contact details, so our team has a record of what was discussed with you. You may ask us to delete any transcript, summary or note at any time, and we will do so unless we need it for a legal obligation or dispute.

Content recordings: retained in accordance with the release or agreement for that recording.

4.8 Sessions with third parties

If you bring another person to a session, you are responsible for informing them that the session is recorded and for obtaining any consent required from them.

5. Who we disclose personal information to

We may disclose personal information to:

• our employees, mentors, contractors, and related entities;

• service providers that act on our behalf, including:

  • payment processing: Stripe, Elective, Whop and Skool;

  • video conferencing: Zoom, Google Meet and Microsoft Teams;

  • meeting recording, transcription and AI note-taking: Fellow (Fellow.ai);

  • content recording: Riverside (Riverside.fm);

  • CRM, phone calling, call recording and transcription: Close (Close.com), with telephony carried by Twilio;

  • community and learning platform: Skool;

  • email and marketing automation: Close and HubSpot;

  • hosting, databases and storage: Supabase, Netlify and our own secured local systems;

  • analytics and advertising: Google (Google Analytics, Google Tag Manager), Meta (Meta Pixel, Conversions API);

• professional advisers, including lawyers, accountants, auditors, insurers and insurance brokers;

• existing or prospective partners, sponsors and promoters, in connection with a specific program, promotion or event you participate in;

• a purchaser or prospective purchaser of our business or assets, and their advisers, under confidentiality obligations;

• courts, tribunals, regulators and law enforcement where required or authorised by law, or to establish, exercise or defend our legal rights;

• anyone else with your consent.

We do not sell personal information. We do "share" certain identifiers and website activity with advertising platforms for targeted advertising, as described in Sections 10 and 11.

6. Overseas disclosure

We are based in Australia. Many of our service providers store or access information outside Australia, including in the United States (for example, Fellow, Close, Twilio, Riverside, Supabase, Netlify, HubSpot, Meta, Google, Stripe) and Israel (Riverside). Where we disclose personal information overseas we take reasonable steps to ensure the recipient handles it in a manner consistent with the APPs, including by contractual terms, or we rely on your consent or another permitted basis under APP 8.

7. Marketing

We may send you marketing about our Services, events and content by email, SMS and through advertising on third-party platforms. You can opt out at any time by using the unsubscribe link in any email, replying STOP to any SMS, adjusting your platform advertising settings, or contacting us using the details in Section 14. Opting out of marketing does not stop service-related communications about your account or sessions.

8. Storage, security and retention

We store personal information in electronic systems operated by us and our service providers. We use physical, technical and organisational measures to protect it, including access controls, encryption in transit, and staff confidentiality obligations. No transmission over the internet is completely secure and we cannot guarantee the security of information you send to us.

We keep personal information for as long as necessary for the purposes described in this Privacy Policy, to meet our legal obligations (for example, tax and corporate record-keeping, generally seven years), or to deal with disputes. Session recordings and transcripts are retained for the periods set out in Section 4.7. When personal information is no longer needed we delete or de-identify it.

If we become aware of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

9. Your rights

Access. You may request a copy of the personal information we hold about you. We may charge a reasonable administrative fee and may decline access in limited circumstances permitted by law, in which case we will tell you why.

Correction. If information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, you may ask us to correct it.

Deletion. You may ask us to delete your personal information, including session recordings and transcripts in which you appear. We will do so unless we need to retain it for a legal obligation, a dispute, or to provide the Services to other participants.

Withdrawal of consent. Where we rely on your consent (including for recording), you may withdraw it for future processing.

Complaints. If you have a concern about our handling of your personal information, contact us using the details in Section 14. We will acknowledge your complaint promptly and respond in writing within 30 days. If you are not satisfied, you may complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.

10. Cookies and tracking technologies

We use cookies and similar technologies on our website to recognise you, remember preferences, understand usage, and deliver and measure advertising.

• Analytics and tag management: Google Analytics and Google Tag Manager.

• Advertising: Meta Pixel and Meta Conversions API, which collect browser and click identifiers (such as the _fbp cookie and fbclid parameter) and your IP address. Where you have given us your email address or phone number, we may share it with Meta in hashed form for measurement and audience matching. This data is sent both from your browser and from our servers.

• Other advertising platforms: TikTok Pixel, Google Ads conversion tracking, LinkedIn Insight Tag, Snap Pixel and Pinterest Tag, each of which collects similar identifiers and website activity for measurement and retargeting.

You can block or delete cookies through your browser settings, manage advertising preferences through platform settings and industry opt-out tools, and use the "Do Not Sell or Share My Personal Information" link in our website footer. Where the law requires, we will seek your consent before setting non-essential cookies.

Our website contains links to third-party sites that are not covered by this Privacy Policy.

11. California residents

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you additional rights.

Categories collected in the past 12 months: identifiers (name, email, phone, IP address); commercial information; internet and network activity; audio and visual information (session and phone call recordings); professional information; inferences drawn from the above.

Sharing. We "share" identifiers and internet activity with advertising platforms, including Meta, for cross-context behavioural advertising. We do not sell personal information. We do not knowingly sell or share the personal information of consumers under 16.

Your rights: to know, to access, to delete, to correct, to opt out of sharing, and not to be discriminated against for exercising these rights. You may use an authorised agent, subject to verification.

How to opt out: use the "Do Not Sell or Share My Personal Information" link in our website footer, adjust your Meta advertising settings, or contact us using the details in Section 14. We honour Global Privacy Control signals where technically feasible.

12. United Kingdom and European Economic Area residents

If you are in the UK or EEA, the UK GDPR or EU GDPR applies to our processing of your personal data. Daily Mentoring Pty Ltd is the controller.

Lawful bases. We process your personal data on the following bases: performance of our contract with you (providing the Services, processing payments); our legitimate interests (improving the Services, securing our systems, direct marketing to existing customers where permitted); your consent (non-essential cookies, marketing where consent is required, and recording of sessions where we rely on consent); and compliance with legal obligations.

Recording. We rely on your consent to record sessions and calls. Consent is sought before each recorded session or call as described in Section 4.3, and you may decline or withdraw consent at any time as set out in Section 4.4. Withdrawal does not affect the lawfulness of processing before withdrawal.

International transfers. Your data will be transferred to Australia and the United States. We rely on the European Commission's Standard Contractual Clauses and, for UK data, the UK International Data Transfer Addendum, as incorporated in our agreements with our service providers, together with the other safeguards described in Section 8.

Your rights include access, rectification, erasure, restriction, portability, objection, and the right to lodge a complaint with your local supervisory authority (in the UK, the Information Commissioner's Office).

13. Children

The Services are intended for business operators aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe we have done so, contact us using the details in Section 14 and we will delete it.

14. Privacy contact

Daily Mentoring Pty Ltd 39 Orsmond Street, Hindmarsh SA 5007, Australia Email: privacy@dailymentor.co

Please use this address for access, correction and deletion requests, recording opt-outs and complaints. General enquiries should go through the Contact page on our website.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing the revised version on our website with a new "Last updated" date. Material changes to how we handle session recordings will be notified to members by email.